The Alternative Dispute Resolution Centre (ADR Centre) is the leading independent, nationwide provider of commercial dispute resolution and conflict management services in New Zealand.
The ADR Centre offers fair, prompt, and cost-effective conflict management and dispute resolution services via a panel of specialists who are experts in their respective fields. Through our specialist registries, we have proudly served industry, commerce, and the community for nearly three decades.
Purpose-built Dispute Resolution Centre
With expansive views of Takapuna Beach and Rangitoto, the ADR Centre is New Zealand’s only purpose-built dispute resolution facility. Boasting state-of-the-art AV technology, it can accommodate in-person, virtual and hybrid meetings and mediations.
Nearly three decades ago, our founder, John Green, found himself in a building dispute as a young contractor. Having gone through a lengthy and frustrating court battle that left him the victor but considerably poorer, he thought there must be a better way to do things.
John studied law and arbitration and set up an improved, accessible private justice system – what would eventually become the ADR Centre, New Zealand’s only purpose-built dispute resolution centre.
Before the term disruptive innovation was even invented, The ADR Centre challenged the status quo by introducing new dispute resolution methods and developing and delivering capped and fixed fee services – a unique offering in a market that has traditionally relied on chargeable hours.
The ADR Centre also recognised the need to appoint seasoned, subject-matter experts to its industry-specific panels. Our panellists are leaders in their respective fields, so if, for example, you have an IT, IP, or a building dispute, a panellist with the relevant experience will be appointed.
Our support team is approachable, accessible, and helpful. Those parties to disputes and/or their advisers who contact us seeking advice, tell us that they are grateful for the personal service and professional advice that our Case Managers and Registrars provide which demystifies the dispute resolution processes for them.
Our company values guide all of the actions we take. They are the fundamental principles that underlie our purpose and reflect what is important to all of us who work here.
We work as one team
We recognise that it will take all of us, working together to achieve success. We know that the strongest teams foster diverse personalities, talents and skills and we believe in using our experience to help others achieve their best.
We take care of and support others
We are each privileged to be the servant of another less fortunate than ourselves. We must always remember to take care of them and treat them with dignity and respect. We encourage each other to support causes that matter to them and we provide opportunities to people who may be starting from a disadvantage.
We act with integrity
We act with honesty and integrity in everything we do. We relentlessly focus on success based on quality systems and service, remaining grounded in humility and respect.
We are curious
We want to grow and learn. We aspire to continuously learn, improve and strive for excellence in everything we do. We are innovative in our approach and are committed to looking for better ways to get the job done.
We elevate others
We celebrate all our wins (big and small) and recognise that we all contribute to the business so we can share in the value we create. We set ambitious goals and throw everything into achieving them. We take the time to recognise each other’s contributions and success.
We make a positive difference
We treat everyone with the utmost respect. We believe in serving our clients to the very best of our abilities and recognise that they are at the centre of everything we do. We recognise that we all need support from time to time and seek to make a positive difference for all those with whom we interact.
We enjoy the journey
We recognise life is a journey with ups and downs. We look forward to tackling tough problems and challenges. We also take the time to stop and acknowledge progress and to have fun along the way.
Our management team has over 150 years’ combined experience. Their diverse backgrounds bring a seasoned and innovative approach to the business.